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Thread: Arby's Sucks!

  1. #1
    Junior Member
    Join Date
    Nov 2010
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    4

    Arby's Sucks!

    Arby's food is a rip off. I ordered a philly and swiss sub and when I got it it was horrible! They told me to wait a bit and they would bring my order to me in a bit. I had also ordered curly fries and an apple turnover with my sub. So I waited a bit and they hadn't brought it. So I went back up to the counter and asked them if they had my order ready. The girl who was at the counter told me she thought they had it ready and apologized saying they had very busy and they must have forgotten to bring it to me. She handed me my order and gave me a complimentary cup of hot chocolate for my wife. So I went back to my table and we got our food out. I opened the sub and found that the onions were black!! They had been burnt and they had used them anyway. Beside the fact that the onions were burnt the sandwich was cold. I took it back up to the counter and got the attention of one of the counter girls. She came over and I showed the sandwich to her. She said she was sorry and they would make me another. So I waited and waited and I no one came out with a sandwich. I finally went back again to the counter and asked the same girl if my sandwich was ready. She said she'd check. By this time she was getting upset with me and was getting chilly toward me. She stepped back and asked about the sandwich. They handed it out to her and she gave it to me. I told her "thank you" and I went back out to the dining room and opened the sub. It was stone cold. Again, I went back to the counter and told the staff this sub was cold too. They were all saying that I just wanted to get my food for free. Finally the assistant manager on duty came out and they told him what was happening. He talked to me and told me to either eat the sub or not, it didn't matter to them but I wasn't going to get new food or my money back. I was so upset by this time I motioned to my wife and we left. She hadn't eaten her food and I certainly wasn't going to eat there after that. I called back the next day to talk to the manager and she said the same thing the assistant manager did-that I was just trying to get free food and it wasn't happening. I will never again eat at an Arby's, it's a rip off to begin with because the food is too expensive, then to have been treated that way was horrible and I'll never go back again.

  2. #2
    Junior Member
    Join Date
    Aug 2010
    Posts
    20
    Wow, I have never had bad service or food at Arby's. I love their food, I find it the best fast food restaurant in town and we have a variety of them in town. I love their market fresh sandwiches and their healthier choices for the kids too.

    Did you take it back up and complain? I would have showed them the burnt onions and said you wanted a new sandwich.

    The Assistant manager said that you were trying to get free food so they did not help you? Man that does not sound like any Arby's I know. I am super glad I don't live near your Arby's, I would be spitting mad every day!

  3. #3
    Junior Member
    Join Date
    Apr 2012
    Posts
    1
    Arby's is really terrible! My complaint is the food is too expensive and you don't get what is advertised. Arby's will post huge color photos of their sandwiches (and I'm thinking most recently of the Arby-Q) which shows them full of meat.....at least a full inch thick so that the edges of the buns are separated by a huge portion of meat. When you get YOUR OWN sandwich, there is a little dab of meat in the center and you can't even see the meat because the edges of the bun are touching each other. What a RIP OFF! I even ordered my sandwich and I said, I wanted it to look like the one in the picture. Even so they gave me a dinky little serving. I told the manager that they would hear from me about it. So here I am telling everybody about it. If you go to Arby's and get treated like I was, COMPLAIN about it! They are only ripping us off because they are getting away with it. I personally hope they will go out of business. I remember seeing Arby's restaurants back in the 1970's and I've never seen one that has good deals. ALWAYS RIP OFFS! I hope they don't train their managers that way but they probably do.

  4. #4
    Member
    Join Date
    Nov 2010
    Posts
    62
    I have to agree with ShepRex on this one. I have eaten at a lot of Arby's restaurants around the country and I have never had bad food or bad service. If I have had a problem with an order, the manager always takes care of it. As a matter of fact we use coupons there all the time and even though sometimes they are expired, they never give us a hard time about it. Marcoose, it is true of every restaurant I know of that the pictures never look like the actual food item. I have never felt ripped off by Arby's and I am sorry that you had a bad experience.

  5. #5
    Junior Member
    Join Date
    May 2012
    Posts
    2
    Quote Originally Posted by Marcoose View Post
    Arby's is really terrible! My complaint is the food is too expensive and you don't get what is advertised. Arby's will post huge color photos of their sandwiches (and I'm thinking most recently of the Arby-Q) which shows them full of meat.....at least a full inch thick so that the edges of the buns are separated by a huge portion of meat. When you get YOUR OWN sandwich, there is a little dab of meat in the center and you can't even see the meat because the edges of the bun are touching each other. What a RIP OFF! I even ordered my sandwich and I said, I wanted it to look like the one in the picture. Even so they gave me a dinky little serving. I told the manager that they would hear from me about it. So here I am telling everybody about it. If you go to Arby's and get treated like I was, COMPLAIN about it! They are only ripping us off because they are getting away with it. I personally hope they will go out of business. I remember seeing Arby's restaurants back in the 1970's and I've never seen one that has good deals. ALWAYS RIP OFFS! I hope they don't train their managers that way but they probably do.
    The picturs are meant to show you whats on the sandwich. your not gonna get anything tht looks like the picture but the meat piled high is showing you what your gonna get. like if it has cheese or onions and tomatos or lettuce, lets use our brains shall we?

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