I will never fly with JetBlue again. I am a disabled person and I cannot stand for long periods of time. I called JetBlue at the airport that I was flying out of and let them know and they said no problem, they would have a wheelchair for me. They did not have a wheelchair waiting for me – I had to wait at the front of the airport until the airport workers could find me one. Shame on JetBlue – they will not see me again!
You know what? I bet a lot of people would be surprised by that statement you just made. However, I am not surprised as it happened to my dad too.
I took my dad to Florida to see his sisters this past summer. I chose to fly with JetBlue because it was a direct flight from Rochester, NY to Daytona Beach, FL. I did not want to have to get dad in a wheelchair and run through an airport to catch the next flight.
I had flown with JetBlue many times before this flight but I can say I have not flown with them since this summer. Dad has a wheelchair and it is what I took him into the Rochester airport in. When we got to airport the FSA scanned the wheelchair to be sure he could enter to go to JetBlue. No problems there. We got into the gate where we needed to board and I talked to the JetBlue people. They said they would put the wheelchair underneath the plane and get it out so we could get dad off the plane. Cool – I wheeled him on when it was time before everyone else boarded and the flight attendant took his chair. No problems so far! We get to Florida and guess what? No one came to help me with my dad. The flight attendant came when everyone else got off and asked what the problem was. I was like- I need my dads wheelchair. You know the one you took about 2 hours ago?
It never got put on the plane! We had no wheelchair! They had to go into the airport and get one from the airport but once we got into the airport we were pretty much screwed. The wheelchair was in Rochester. They forgot to put it under the plane. There was nothing they could do but tag it and it would be sent on the next flight (the next day), they would not even let us take that wheelchair out of the airport.
I had to rent a wheelchair from a local shop – so dad sat in the rental car while I rented a new chair. I was so MAD.
JetBlue does not help disabled people at all. I will never fly with them again!
I saw the same thing happening the last time I flew with JetBlue. I do not need any type of help when I travel but I saw this elderly lady that did need help.
Someone from the airport brought her a wheelchair because JetBlue did not have any right there. I have flown with many different airlines and I have never seen this before. Usually there are wheelchairs right at the gates or somewhere in the hub of each airline.
It was so busy the last time I flew out of JetBlue and all the seats at the gate were taken. This lady was standing up and waiting so I of course got up and offered her my seat.
It’s crazy that JetBlue is not helping people that need help. I would think they would lose a lot of customers this way. Heck if you can fly with another airline and have them get you a wheelchair and help you on and off the plane, why would you fly with JetBlue.
I fly with JetBlue because they have so many direct flights and I hate layovers. They are usually pretty reasonable with prices too and most of the time I am on business.