I have been having the most horrible time with NetFlix. I signed up and paid the first month. Well they also took out the amount after about two weeks. I have tried to get them to stop because I still want the service but I have become convinced the only way I'm going to get them to stop is to completely sever ties with them altogether. It's a shame you can't get in touch with a national company like this. My husband says that's the danger with dealing with a company over the internet and I've started to think he's right. I don't know what to do to get their attention but I've got to get this stopped soon. I don't have the money to continue doing this. This was to be the substitute for cable which I can no longer afford and don't care to watch anyway. I have sent them proof, emailed them numerous times and have tried to find a phone number that I can call but I can't find one. I don't know what I need to do to get a refund and will they even refund my money instead of just extending my membership. It has gotten to the point that I'm just going to have to cancel the service and not deal with them again. But so far they have been ignoring my efforts to contact them. I guess I should have looked to see if there was a way I could contact them before I got the subscription but they say hindsight is twenty twenty and I guess this is an instance of it. This is ridiculous! I have called my local Better Business Bureau but they say because they are not a local company they can't do anything about it. I just want my money back.
There is a number that you can call to try and sort this-the customer service department. There's even a service code to supposedly get you put through faster. There are the web site based services, that mostly do things through your account, and then there is this too.
For faster service, use this service code: 888 000
I hope that you can fix this up. Netflix are a good service, but only at the price that they charge. At double the price they are a rip off, and that's what you are paying now unfortunately.
You should have payment references. You can send them copies of your statement if needs be. If it comes to it then do what you said-severe the payment, and if you then want to try again you can set it up again and hope it goes through once. Or else the cancellation may well help to gain their attention for you, and once you have it you have the chance to put the situation right.
They owe you big time right now, and I would be looking for them to not only refund you but also comp you a month or two as a sorry for ripping you off.
Oh my, that's not good. I would try to call them. They have certainly been helpful to me in the past. I've had a couple of DVDs that we couldn't watch and they would always send out another as soon as I called them and sent it back. We love the streaming system. The kids have a Wii and we use it to watch movies on the TV. It is a great service, try your best to get in touch with them.
I would definitely call or email them. I had a problem with my bill- I was supposed to be getting a free month, but apparently I had already used a free month at a previous time several years ago. I called and explained the problem and that if I could not get the free month then I did not want it. I was not given any hassle. They canceled my subscription no problem and no questions asked and then refunded my money for the month within 3 business days.
I hope they can get this all figured out for you. This happened to me about a year ago but I do not recall ever having a hard time contacting them at all. I am so sorry that you are having trouble. In these tough economic times it stinks to be double charged for anything, especially something that is technically a luxury.
My problem with them is that they do not have a huge selection of on demand live streaming movies.I would not sever ties with them just yet as I think they are a pretty good company for people to deal with. I think they can and will work out an equitable solution for you.