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  1. #1
    Junior Member
    Join Date
    Nov 2010
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    7

    NYSEG vs NYSEG Solutions scam

    I got sick and tired of NYSEG Solutions calling me. I finally just said, sure why not - be my supplier. I'm not sure I did the right thing though!
    My first couple of bills were great and now they are on the rise. I'm not sure why or what to do about it.

    Anyone else have NYSEG Solutions over NYSEG?

  2. #2
    Junior Member
    Join Date
    Nov 2010
    Posts
    12
    Ouch! That is not good, what plan did you sign up for with NYSEG Solutions? I know there are several. I believe each of the contracts are for 1 year so you are pretty much stuck with them or you have to pay a $35 cancellation fee. I know that is pretty low really if your bills are super high (higher than NYSEG).

    You will want to check with NYSEG before you change back, there could just be an increase of cost per KwH (kilo-watt hour) and either way you choose (NYSEG or NYSEG Solutions) your bill would have increased.

    It would help to know which plan you are under to know if there is anything you can do about the sudden hike in cost per kilo-watt hour per month. I know there is a fixed rate plan and with this plan, whatever you bought in at is the price that you are charged per kilo-watt hour throughout the year contract. This is a good thing in a way, as long as the price per kilo-watt hour does not decrease lower than your fixed rate (You don’t get the lower rate).

    I did a lot of checking into NYSEG Solutions when they called me too. I wanted them to guarantee me that my cost would be less each month that I was enrolled in their contract. They could not do that. Right on their website it states the same. They state that when you sign up for a fixed price contract, they will guarantee that fixed price throughout your contract. That will be a savings as long as the comparable utility price remains lower than your fixed price.

    If your contract is a “fixed price contract” then you should call and complain. They cannot charge you more per kilo-watt hour if you have a fixed price. The only way your bill would increase is if you used more electricity. Of course I did not see anywhere on their website about any fees and other charges that you might incur throughout the month. Did you see if there are any other charges and that is what is making the bill higher?

    My advice to you is to call them up and discuss what the problems are. First you need to know what type of contract you signed with them (Probably over the phone is when you agreed to it). Their phone number is 1-800-567-6520. Good luck!

  3. #3
    Junior Member
    Join Date
    Nov 2010
    Posts
    10
    We switched to NYSEG Solutions too and I have to say that I am very impressed with it so far. It has been about 4 months and things are still going well. I would love to know the plan you signed up for too. I wonder if you can switch plans with them, but keep the contract so they would not charge you any cancellation fee? It might be worth calling them and asking them. 1-800-567-6520 is the number I call to speak to them.

    The plan I am signed up with is called something like “Time of Use” (others call it “day vs. night” plan). I read up on everything NYSEG Solutions sent to me and then did some online research too and that is where I found it.

    With the Time of Use plan you get a lower rate per kilo when you use the electricity during “off-peak” hours. Of course you have to use electricity during the “peak” hours and you are just charged a higher rate per kilo-watt hour than you are charged during the “off-peak” hours. Peak hours for me are Monday through Friday from 7am – 9pm.

    It took a little getting used to, I started to run the dishwasher at night right before bed. Our dishwasher is the type that can be set to run whenever you have it programmed for so we program it for 10 pm. I am up and already showered prior to 7am on weekdays (hot water heater is ran by electric) so that is an off-peak hour too. We try to do the laundry on the weekends so that is off-peak hours too.

    Sure we use electric during peak hours too, TV, fridge, lights, etc, but for the things that can wait we wait and run them at night. So far it’s working out great! I see a savings each month! If you could get used to using more electric during the “off-peak” hours you might want to call the number above and see if you can switch your plan.

    I am not sure if everyone can use this plan, I checked and it was available in my area. It is something you might want to check out. Who knows it just might save you a bunch of money!

    Look at your monthly bill and see what plan you are enrolled in. Go from there, they could be charging you the incorrect amount for kilo-watt hours. If they are you can call them and have them research it and credit your next bill. I would not let it sit until next month though, take care of it now.

  4. #4
    Junior Member
    Join Date
    Nov 2010
    Posts
    4
    What exactly is the difference between the 2 companies? Did you have to sign any kind of contract when you switched from NYSEG to NYSEG Solutions?

    I know where I live we have some shady third party 'providers' who sell you the same gas as the utility company at a locked in rate and promise it will not go higher. What they do not tell people until they have them locked into a 2 year contract is that the price will not go down either. Last year when we had the gas prices soaring a lot of people were scared and scammed into this and then natural gas prices went down drastically. It really sucked. Thousands of people across the state ended up paying way above market price for heating all winter.

    The first place to start is your contract if you have one. Read the fine print and see if it says anything about a price increase after a certain time period. Companies like this are good at hiding stuff like that. Also look to see if there is a fee for canceling the service.

    If there is nothing in the contract or you have no contract, your next step is to call NYSEG Solutions and find out why the rate hike occurred. If they have no valid reason then demand they change it back. If you have to, ask for a supervisor.

    If after talking to them they cannot rectify the situation to your satisfaction, you will have to decide if you want to cancel the service back to NYSEG. This will depend greatly on the cost difference between the two and whether or not there is a cancellation fee of any kind.

    I sincerely hope that you can get this situation remedied but the sound like some pretty shady characters if you ask me.

  5. #5
    Junior Member
    Join Date
    Apr 2011
    Posts
    1
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  6. #6
    Junior Member
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    Dec 2011
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    1
    Quote Originally Posted by MargaretL View Post
    I got sick and tired of NYSEG Solutions calling me. I finally just said, sure why not - be my supplier. I'm not sure I did the right thing though!
    My first couple of bills were great and now they are on the rise. I'm not sure why or what to do about it.

    Anyone else have NYSEG Solutions over NYSEG?

    I know a lot of people who are not happy with NYSEG Solutions, and since you have a contract with them, the only thing you can do is to wait until the contract is over or pay a small fee (I believe $25 for a non-business). Then you can switch to another energy supplier, I recommend Ambit Energy. They have a written guarunteed savings plan, no contracts, no fees for signing upor cancelling and much more. I have personally seen much success with Ambit Energy and if you would like to check it out some more, look up www.laurakay.energy526.com

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  1. 01-26-2013, 02:22 AM

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